International shipping
from Kensington and Holland Park.

Kensington High Street purchases: confirm where the order is held

A purchase made on Kensington High Street may be released from the shop, a stockroom or a separate dispatch address. Ask the seller to confirm the actual premises before requesting collection. Include the order reference and the name of the person who can release it. If packaging is not finished, give an initial description and update the enquiry with the final outer measurements and package count when available.

Church Street, Church Walk and smaller retail premises

Around Kensington Church Street and Church Walk, a street address alone may not identify an upper-floor business or separate entrance. Give the shop or office name, floor and release instructions supplied by the premises. For a framed object, ceramic or other delicate purchase, describe its materials and condition, how it is packed and whether specialist handling is needed. Acceptance and any handling arrangements must be confirmed for the particular item.

Holland Park homes and residential handovers

For a home shipment in the Holland Park neighbourhood, identify the property and flat rather than using the park as a meeting point. Explain stairs, a basement entrance or a lift limitation that could affect moving the finished packages. If a household assistant or another resident will hand them over, agree exactly which labelled cartons are included. Keep any items that are staying at the property clearly separate.

Abingdon and the streets south of the High Street

For an address around Abingdon Road, Stratford Road or Kensington Square, use the sender’s complete postcode and property details. A nearby landmark can help explain the location but cannot replace the address. Tell EPS whether the goods are held in the dwelling, an office or separate storage. If the release point changes after the quote request, provide the new address before assuming the original arrangement still applies.

Parcels held at a hotel or temporary accommodation

Ask reception or the accommodation manager whether they can hold and release the parcel after your departure. Supply their agreement, a guest or booking reference that they need, and a contact who will remain available. A hotel name on a shopping receipt does not show that staff have received the goods. Confirm the number of packages physically present and their labels before requesting a collection assessment.

Keep the Kensington origin precise

This guide covers central Kensington and the Holland Park neighbourhood; it does not treat the whole Royal Borough of Kensington and Chelsea as one collection address. Check any listing that simply says Kensington against its full postcode. For goods held elsewhere, use the London overview or UK location directory and retain the actual locality in your enquiry.

Details for your shipping quote

• Complete collection and delivery addresses, with postcodes.
• An agreed handover contact and any access arrangements.
• A contents list and purpose, with package count, packed weights and outer dimensions.
• Any handling requirements or arrival deadline to assess.

Select kg / cm or lbs / inch in the quote form. EPS confirms price, route availability and collection instructions individually before booking. This guide does not identify a local branch or drop-off counter.

Shipping questions